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Refund Policy

1. Service Fees and Labor

  • Labor charges are non-refundable once services have been performed.

  • Diagnostic fees are non-refundable, as they cover time, expertise, and travel.

  • If a service cannot be completed due to factors within our control, we may issue a partial or full refund at our discretion.

 

2. Parts and Materials

  • Parts purchased through Mission Ready Auto LLC may be eligible for a refund only if:

    • The part is unused and uninstalled

    • The return is approved by the supplier

    • The request is made within [Insert Days, e.g., 7 days] of service

  • Electrical parts, special-order parts, and installed parts are non-refundable.

  • Customer-supplied parts are not eligible for refunds or warranties.

 

3. Cancellations

  • Cancellations made at least 24 hours before the scheduled appointment may be eligible for a refund of any pre-paid service fees.

  • Late cancellations or no-shows may result in forfeiture of deposits or service fees.

  • Travel or dispatch fees, if applicable, are non-refundable once a technician has been dispatched.

 

4. Incomplete or Rescheduled Services

  • If a service cannot be completed due to inaccurate information, unsafe conditions, lack of access, or unavailable parts, refunds will not be issued for labor or diagnostic time already performed.

  • Any remaining unused portion of pre-paid services may be credited toward a future appointment at our discretion.

 

5. Dissatisfaction with Service

If you are dissatisfied with a service:

  • Please notify Mission Ready Auto LLC within [Insert Days, e.g., 3 days] of service completion.

  • We will review the concern and may offer a repair, adjustment, or partial refund at our discretion.

  • Refunds are not guaranteed and will not be issued for unrelated or pre-existing vehicle issues.

 

6. Refund Method and Timing

  • Approved refunds will be issued using the original payment method whenever possible.

  • Refund processing times may vary depending on the payment provider but typically take 5–10 business days.

 

7. Non-Refundable Circumstances

Refunds will not be issued for:

  • Services already completed

  • Diagnostic findings

  • Normal wear and tear or pre-existing conditions

  • Customer refusal to proceed after diagnosis

  • Delays caused by weather, traffic, or third-party suppliers

 

8. Policy Changes

Mission Ready Auto LLC reserves the right to modify this Refund Policy at any time. Updates will be posted on our Website with a revised effective date.

 

9. Contact Us

For refund requests or questions regarding this policy, please contact:

Mission Ready Auto LLC
Phone: (828)595-5959
Email: missionreadyauto@outlook.com

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